Meet the Order Office Team at LOXY Poland | Reflective Tape & Hi-Vis Specialists in Rumia
The People Behind LOXY Poland’s Order Office in Rumia
Every company is built by people. Across teams, roles, and locations, it is the people behind the work who shape how things are done — through their commitment, curiosity, experience, and everyday decisions.
With this series, we want to take a step closer and introduce the people who are part of our organization at LOXY Poland — not just by what they do, but by who they are. We focus on motivation, values, and the small moments that make up everyday work in our Rumia office.
These are the stories that often stay behind the scenes but matter just as much as the results. Each story offers a glimpse into daily work life, collaboration, and the human side of our company — one person at a time.
LOXY Poland’s Rumia Office: Where Expertise Meets Dedication
Behind the curtains of our Rumia office in Poland, every day work turns into small stories. The LOXY Poland order office may not always be the loudest, but it is full of knowledge, humour, and quiet dedication. This is where teamwork happens, challenges are tackled, and small everyday moments turn into stories worth sharing.
“The Order office is our heart in the company,” says Maciej Bryski, CEO of LOXY Poland. “It is important to be service-minded and helpful in all stages.”
About LOXY Poland's Order Office — Frequently Asked Questions
What products does LOXY Poland specialize in?
LOXY Poland specializes in reflective tape, seam-sealing tape, and hi-vis (high-visibility) products including safety vests.
The team has deep product knowledge built through years of experience serving both Polish and international customers.
What does LOXY Poland's order office handle?
The order office at LOXY Poland in Rumia manages customer orders for reflective tape, seam-sealing tape, and hi-vis safety products such as safety vests.
The team handles order processing via email, telephone, and in-person at the office. They also support customers across Poland and internationally, covering the full order process from customer request to delivery.
Where is LOXY Poland's order office located?
LOXY Poland’s order office is located in Kolejowa area in Rumia.
Rumia is a city in the Pomerania region of northern Poland, close to Gdynia and the Baltic coast.
Aleksandra Zielinska — Senior Order & HR Coordinator at LOXY Poland
Aleksandra Zielinska, known as “Ola” to colleagues and customers, has been part of the LOXY Poland team for over a decade. She primarily works with Polish clients but also serves customers internationally — handling orders via email, telephone, and in-person visits to the Rumia office.
“Most of our customers place their orders via email or telephone. Some of them, in fact, come into our office in Rumia to make their orders over the desk,” Aleksandra explains with a smile.
In addition to order processing and customer service at LOXY Poland, Aleksandra handles HR-related responsibilities: monthly payroll settlements, vacation records, and employment contracts. “My tasks at LOXY Poland are quite diverse, making each day a little different.”
Aleksandra lives in Rumia with her husband and two children.
Beata Bona — International Customer Service & Product Specialist at LOXY Poland
Beata Bona is LOXY Poland’s link to customers across the world. Her Italian customers often simply call her “Bona” — a nod to her warm, approachable style that resonates across cultures.
Beata joined LOXY Poland’s order office four years ago. “At first, it was challenging because there was so much to learn,” she explains. “There are many types of reflective tape, and seam-sealing tape is becoming more and more popular. I’m grateful for my colleagues in Poland and Norway who helped me understand our market and products.”
Today, Beata is also responsible for handling orders for LOXY Poland’s hi-vis product range, including safety vests which is an important part of the company’s offering for clients in industries where workplace safety and compliance are critical.
In addition to handling international orders, she also maintains the internal document management system to process invoices and financial documents, prepares product quotes, monitors outstanding payments from international customers, and coordinates worldwide shipments.
Beata and her son live in Gdynia, a modern coastal city popular with students and visitors, located just a short distance from Rumia.
Agnieszka Łubocka — International Customer Service & Product Specialist at LOXY Poland
Our order service team in Poland plays a key role in ensuring smooth, reliable service for our customers — and we’re proud to introduce one of our newest members: Agnieszka “Aga” Łubocka.
Aga joined LOXY Poland in July last year, bringing solid experience in customer service, shipping, and logistics. Her comprehensive understanding of the full order process, from initial customer request through to delivery, makes her a strong addition to the team.
She also brings valuable ERP system knowledge, with hands-on experience in Subject, the local ERP platform used in Poland. This positions Aga as an important connector between international order handling, logistics operations, and internal coordination at LOXY Poland. She primarily works with international clients handling orders via e-mail or telephone. She is often responsible for shipping our products to the farthest corners of the world.
Aga lives in Mrzezino — a small village near the sea and the Hel Peninsula with her husband, 2 kids and two dogs.
“Customer service has always been about more than answering questions for me — it’s about understanding the full process and helping things run smoothly. My international background has taught me the value of clear communication and teamwork, and I enjoy being part of a company where cooperation across borders is a natural part of everyday work.”
— Agnieszka “Aga” Łubocka, Order Service Coordinator, LOXY Poland
We’re very pleased to have Aga on board and look forward to continuing to provide our customers with efficient, friendly, and professional order service — together with our growing team in Rumia, Poland.
Get in Touch with LOXY Poland’s Order Office
Whether you need reflective tape, seam-sealing tape, hi-vis safety vests, or guidance on our full product range, the LOXY Poland order office team in Rumia is ready to help. Reach out by email or telephone, or visit us in person.
Related stories
- Loxy, Rex
- Seal